After Hours Pick-up After Hours Pick-up is allowed at extra charge, please call the branch at least 48 hours before pick-up to arrange. After Hours Returns After Hours Returns are allowed at extra charge, please call the branch at least 24 hours before return to arrange.

Minimum Age is 20, Maximum Age is 65, A young Driver Surcharge of 10.26 USD per day inclusive of VAT will apply on rentals for drivers between 20 and 24. The minimum Age permitted per car group is as follows: Minimum Age Minimum Driving License Holding Period Car Group 20 1 Year Economy, Compact, and Intermidiate Sedan 21 1 Year Standard Sedan and Compact SUV 23 1 Year Full Size Sedan, Standard and Full Size 4X4 25 1 Year Premium Sedan, Premium and Luxury 4X4 30 1 Year Luxury Sedan and Mini Van

Cross Border rentals are not permitted.

All rates include Collision Damage Waiver (CDW). CDW provides excess coverage for damage applied to the body of the rental vehicle. It does not cover damage to vehicle interior, tires, windshields or the underbody of the vehicle during the rental. In case of damage and or accident renter will be responsible for an excess/deductible depending on the rented car class in cases of damage and or accident caused to the rental vehicle. Applicable excess/deductibla amounts are per category are: Economy, Compact, Intermediate: $500 Compact SUV, Standard: $800 Intemediate and Standard SUV: $900 Fullsize SUV: $1000 Premium (incl. SUV), Special SUV and Luxury: $1500 IMPORTANT: In the case of an accident it is a mandatory requirement in line with the laws of Egypt to ensure a police report is obtained and presented to rental company within maximum of 72 hours from the date of accident in order for the insurance claim to be valid. If the renter fails to provide the mandatory police report, they will be liable for the entire cost of repairs. Applicable excess/deductibla amounts are per category are: Economy, Compact, Intermediate: $500 Compact SUV, Standard: $800 Intemediate and Standard SUV: $900 Fullsize SUV: $1000 Premium (incl. SUV), Special SUV and Luxury: $1500 IMPORTANT: In the case of an accident it is a mandatory requirement in line with the laws of Egypt to ensure a police report is obtained and presented to rental company within maximum of 72 hours from the date of accident in order for the insurance claim to be valid. If the renter fails to provide the mandatory police report, they will be liable for the entire cost of repairs.

Delivery and Collection is available during branch operating hours according to station availability at extra charge of 17.10 USD inside greater Cairo. Renter needs to call the pickup-drop off station 24 hours prior to pickup-drop off to check the availability and confirm address.

One way rentals between branches located within the same city is allowed free of charge.

CDW and TP

Excess Reduction (ER) is an optional protection product available to purchase. It reduces the non-waiverable amount of CDW. Excess Reduction provides excess coverage for damage applied to the body of the rental vehicle. It does not cover damage to vehicle interior, tires, windshields or the underbody of the vehicle during the rental. In case of damage and or accident renter will be responsible for a reduced excess-deductible depending on the car type in cases of damage and or accident caused to the rental vehicle. The reduced excess/deductible amounts are: Economy, Compact Intermediate: USD 125.00 Standard, Premium and SUVs (except Lux, Prem and Special SUV): USD 275.00 Luxury, Premium SUV, Special SUV: USD 550.00 In the case of an accident it is a mandatory requirement in line with the laws of Egypt to ensure a police report is obtained and presented to rental company within maximum of 72 hours from the date of accident in order for the claim to be valid. In the case the renter fails to provide the mandatory police report they will be liable for the entire cost of repairs.

You will be required to return the vehicle with a level of fuel equal to the amount provided at the start of your rental as indicated on your rental agreement. If the vehicle is returned with less fuel you will be required to pay for the fuel needed to return the fuel level to that displayed on your rental agreement at a rate of 0.60 USD per liter inclusive of VAT.

Accepted Means of Payment: All Major Credit Cards are accepted such as American Express, Master Card, Visa. Cash payment is accepted but only at the return of rental return and with a supporting credit card. The used credit card must be in the name of the renter and must be valid for at least six months. If the rental is prepaid, the renter need to pay a security deposit to cover any extra charges might occur at the time of rental return. If the rental is pay on arrival, the renter need to pay the full rental charges along with a security deposit to cover any extra charges might occur at the time of rental return. The security deposit is different based on car group, however it is ranging between 500.00 USD up to 1150.00 USD.

The rental includes basic roadside assistance in case of normal breakdowns or mechanical failures that are not the resulted of renter negligance or misuse. Our additional roadside protection is an extended breakdown protection during your rental in Egypt and protects the renter against high service and repair costs for the following incidents: (i) Key locked inside the vehicle: Rental branch will arrange to send a representative with the spare key to unlock the vehicle. (ii) Key loss: Rental branch will send the spare key to the renter or the vehicle will be towed away with a replacement vehicle provided. The rental company retains the right to apply csots of the lost key to the renter. (iii) Immobilization of the vehicle: In the event that it is not possible to move the vehicle due to road conditions or a breakdown caused by an accident, the rental branch will arrange for the vehicle to be towed away and for a replacement vehicle to be provided. Additional roadside assistance is provided by a third party service provider on behalf of the rental company. Additional roadside assistance is available 24/7 and by calling the rental location on the number displayed on the rental agreement. Additional roadside assistance does not exempt you from these charges if there is any breach of our rental agreement terms.

All drivers must present a full valid driving license. The accepted driving licenses are either Egyptian or International driving permit combined with the renter driving license of his country. The renter must be holding a driving license for at least one year. All renters must provide a valid ID card, for Egyptians, or a valid passport, for non-Egyptians, along with a valid driving license, a photocopy of both ID or passport and license will be kept in files. As per Egyptian law, persons with any physical disability are not permitted to operate rental vehicles. Persons with physical disabilities can still rent a vehicle and be the primary renter if a second driver is present with a valid driving license and meeting the renter and age requirements or book the driver service at an additional charge.

Third party insurance is included in the rate. Coverage for third party liability comes with a maximum cover of 500.00 USD for personal injuries and material damages. Excluded from the coverage is the use of the vehicle for the transport of dangerous goods. All protection as part of the rental contract will become void, in particular, if an unauthorized driver has used the vehicle or if the driver of the vehicle does not possess the required driver's license at the time of the event giving rise to claim.

All rates include Theft Protection (TP). TP provides excess coverage for theft of the rental vehicle. In case of theft, the renter will be responsible for an excess/deductible: Applicable excess/deductibla amounts are per category are: Economy, Compact, Intermediate: $500 Compact SUV, Standard: $800 Intemediate and Standard SUV: $900 Fullsize SUV: $1000 Premium (incl. SUV), Special SUV and Luxury: $1500 IMPORTANT: In the case of theft it is a mandatory requirement in line with the laws of Egypt to ensure a police report is obtained and presented to rental company within maximum of 72 hours from the time of reported theft in order for the insurance claim to be valid. If the renter fails to provide the mandatory police report, they will be liable for the entire cost of the vehicle. Applicable excess/deductibla amounts are per category are: Economy, Compact, Intermediate: $500 Compact SUV, Standard: $800 Intemediate Standard SUV: $900 Fullsize SUV: $1000 Premium (incl. SUV), Special SUV and Luxury: $1500 IMPORTANT: In the case of theft it is a mandatory requirement in line with the laws of Egypt to ensure a police report is obtained and presented to rental company within maximum of 72 hours from the time of reported theft in order for the insurance claim to be valid. If the renter fails to provide the mandatory police report, they will be liable for the entire cost of the vehicle.

Tire and windshield protection provides protection for damages on tires, windscreen, side windows and the rear window with a deductible of 0.00 USD. If the protection is not accepted, the customer will be held liable for the full cost of the damage.

Zero Excess (ZE) is an optional product that reduces the applicable excess to zero (0) in the event of damage to the body, windscreen or tyres, or theft of the vehicle. If ZE is not included in the reservation, it is available for purchase at the rental counter. IMPORTANT: In the case of damage or theft it is a mandatory requirement in line with the laws of Egypt to ensure a police report is obtained and presented to rental company within maximum of 72 hours from the time of damage and/or reported theft, in order for the insurance claim to be valid. If the renter fails to provide the mandatory police report, they will be liable for the entire cost repair, or cost of the vehicle in case of theft. IMPORTANT: In the case of damage or theft it is a mandatory requirement in line with the laws of Egypt to ensure a police report is obtained and presented to rental company within maximum of 72 hours from the time of damage and/or reported theft, in order for the insurance claim to be valid. If the renter fails to provide the mandatory police report, they will be liable for the entire cost repair, or cost of the vehicle in case of theft.